The challenge

  • Sales director had the perception that rewards cards are all the same. But his previous supplier provided no administration, cardholder support or strategic input.

The results

  • At no extra cost, we included:
  • Highest monthly load limit in the industry.
  • Customised welcome communication to participants.
  • Personalised follow-up communication.
  • Outbound campaign to encourage card activation and program participation.
  • Online rewards shopping, including merchandise, travel and experiences.
  • 24/7 cardholder support through our contact centre.
  • Database management and detailed reporting, which reduced administration for our client.