Changing culture is difficult in any company.
More so in a monolithic government agency. An enterprise recognition program achieved results exceeding the most optimistic expectations of success.
The challenge
- The agency wanted to transform low employee engagement into a culture of service excellence. The challenge was to align employees with organisational goals while fostering a more customer-focused mindset and reinforcing that people matter.
The results
- 61% of managers actively used the program to recognise and reward.
- 38% of employees received recognition and monetary reward, against a target of 16%.
- 11% increase in the targeted employee engagement driver after just 7 months, against an initial target of 2.5%.
- 11% improvement in the ‘care and concern’ touchpoint, against a target of 2.5 – 5%.
- 4.8% increase in ‘truly engaged staff’ based on final survey results.
